- We offer Free Shipping on Domestic Orders in the UK over GBP 150
- Easy 30 Day Exchanges
- All shipments come with tracking
- In stock orders ship within 1-3 business days
We are a small, purpose-driven brand, staffed by humans who diligently tend to your orders. We do our very best to assist you and offer our best service, and we appreciate your kindness and patience while we do so.
For EU and international shipping, please email us at info@kenshoheirlooms.com
CUSTOMS DUTIES & IMPORT TAXES:
Shipments to destinations outside of the UK may be subject to import duties and taxes, which vary depending on your location. Regrettably, we are unable to cover taxes and duties for orders outside of the UK, and these will be your responsibility to pay. Please email us for more country-specific customs charge information.
For orders outside of the UK, clearance and customs procedures can sometimes cause delays beyond our original delivery estimates. In such cases, it is very difficult for us to speed up the process, as the customs department in the importing country controls them. Orders are held and checked randomly, meaning delivery timings are taken out of our control.
**Mail delays can occur for reasons beyond our control. We do our best to make sure your package arrives on time; however, we are not responsible for third-party delays or situations beyond our control.
